Refund and Returns Policy
At Gamers’ Haven LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
Eligible items may be returned within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, accessories, and documentation (if applicable).
- Show no signs of wear, damage, or misuse.
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
Certain products cannot be returned due to their nature, including but not limited to:
- Items that have been used or damaged after delivery.
- Products missing original packaging or components.
- Products specifically identified as non-returnable on the product page.
- Clearance, final sale, or other specially marked items, where applicable.
How to Request a Return
Before returning any item, please contact our customer support team for return authorization.
Please include:
- Your order number.
- The reason for the return.
- Photos of the item if it is damaged, defective, or incorrect.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged upon delivery.
Original shipping charges are non-refundable unless required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number along with clear photographs of the item and its packaging so we can review the issue and determine the appropriate resolution.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the status of your return.
If approved, refunds will be issued to the original payment method used during checkout.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct product exchanges. If you would like a different item, please complete the return process for the original purchase (if eligible) and place a new order separately.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Gamers’ Haven LLC
1809 E Parker Rd A
Jonesboro, AR 72404
United States
Phone: +1 (870) 520-6481
Email: support@gamershavenar.com